Contact sales

Let’s get you On-Ramp

Just tell us what kind of business you run, and our sales team will get back to you with a tailored offer

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What to expect

  • Fill the form and read the FAQ
  • Choose the offer that fits
  • Get onboarding support
Technical issues

In case of technical issues or product questions

Contact our support
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Questions & answers

Frequently asked questions

Mercuryo fees are dynamic and depend on factors like the selected payment method, user location, and network fees. The exact fee is always there in the widget before payment confirmation. Payment methods are here, and here are countries we operate in.

KYC Options with Mercuryo

Light KYC

- No verification is needed if the transaction is smaller than €700 (accumulative amount per user) and no suspicious activity is detected.

- However, even under Light KYC, the system may request full verification at any time based on risk-based logic.

Standard KYC

- Required if transaction is bigger than €700 (accumulative amount per user) or if any anti-fraud or AML flags are triggered.

- The user will need to provide an ID and complete a selfie check.

KYC Sharing

- Available if your platform has already verified the user via Sumsub.

- In this case, Mercuryo can accept the shared token and skip the full verification process.

Returning Users

- Users who have already completed KYC with Mercuryo don’t need to verify again.

It gives you an additional revenue stream for your business. You can track your earnings in real time on your dashboard, and payouts are handled in crypto — fully manageable through the dashboard.

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