Contact Sales

Let’s get you On-Ramp

Just tell us what kind of business you run, and our sales team will get back to you with a tailored offer

What to expect

What to expect

  • Fill the form and read the FAQ
  • Choose the offer that fits
  • Get onboarding help
Technical issues

In case of technical issues or product questions

Contact our support
Choose one

If you just want to ask something, write to sales@mercuryo.io

Questions & answers

Frequently asked questions

Mercuryo fees are dynamic and depend on factors like the selected payment method, user location, and network fees. The exact fee is always there in the widget before payment confirmation. Payment methods are here, and here are countries we operate in.

KYC Options with Mercuryo

Light KYC

- No verification is needed if the transaction is smaller than €700 (accumulative amount per user) and no suspicious activity is detected.

- However, even under Light KYC, the system may request full verification at any time based on risk-based logic.

Standard KYC

- Required if transaction is bigger than €700 (accumulative amount per user) or if any anti-fraud or AML flags are triggered.

- The user will need to provide an ID and complete a selfie check.

KYC Sharing

- Available if your platform has already verified the user via Sumsub.

- In this case, Mercuryo can accept the shared token and skip the full verification process.

Returning Users

- Users who have already completed KYC with Mercuryo don’t need to verify again.

It gives you an additional revenue stream for your business. You can track your earnings in real time on your dashboard, and payouts are handled in crypto — fully manageable through the dashboard.

cryptopowered by

Virtual assets buy and sell services (On and Off Ramps) and custody of virtual assets are provided by MONEYMAPLE TECH LTD, a company incorporated and existing under the laws of Canada with company's number BC1306168, registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) with MSB number M21565803. The company's registered office is located at 1500 - 401 WEST GEORGIA STREET, VANCOUVER, BC, V6B 5A1, CANADA

Virtual assets exchange services (On and Off Ramps) are provided by: MONEYSAIL D.O.O., a company incorporated and existing under the laws of Croatia with company's number 081536638, registered with the Croatian Financial Services Supervisory Agency (HANFA) with number Class 1000- 03123-07/27. The Company's registered office is located at Trg Drage Iblera 10, 10000, Zagreb, Croatia. MONEYSAIL D.O.O., or MONEYCHURROS S.L., a company incorporated and existing under the laws of Spain with company's number (NIF) B55377238 (EUID: ES28065.082263344), registered with the Register of Service Providers for the Exchange of Virtual Assets for Fiduciary Currency and the Custody of Virtual Assets Wallets of the Bank of Spain with the Coding number E194. The company's registered office is located at Paseo de la Castellana 115 -10ª Izquierda, Madrid, Spain.

Electronic money issuing services and payment services are provided by MONETLEY LTD, a company incorporated and existing under the laws of England and Wales with company's number 10978538, registered with the Financial Conduct Authority of the United Kingdom (FCA) as an Electronic Money Institution (EMI), FCA Reference number: 900921.The company's registered office is located at 77 Coleman Street, London, England, EC2R 5BJ.

Acquiring services are provided by MONEYTEA LTD as an EMD Agent of MONETLEY LTD. MONEYTEA LTD, a company incorporated and existing under the laws of England and Wales with company's number 12166965, registered with the Financial Conduct Authority of the United Kingdom (FCA) as an EMD Agent, FCA Reference number: 850523. The company's registered office is located at 77 Coleman Street, London, England, EC2R 5BJ.

Be aware of scams: Mercuryo provides its services only via Mercuryo.io and the official mobile application. Mercuryo is not affiliated with any other similar website domains and is not responsible for any acts taken by their owners.

mastercardvisa